Deposit & Payment:

50% of the total amount is required to book your order and is non-refundable. Full payment is due at time of pickup or before delivery.  Orders are only considered booked AFTER the initial payment (50% of total) is made. Completion of form does NOT guarantee a booked order! For orders placed less than 7 days in advance, full payment is required. Balance must be paid before pickup. Cake will not be given if the balance is unpaid. For orders with deliveries, balance must be paid before the delivery is even started.

Delivery & Pickup:

Cakes are built to withstand transportation and movement. During pickup, the cake will be securely packed inside the box. Recommendation on where to place the box in the car will be given (cake should not be placed on someone's lap or on the seat), however we do not take responsibility after the order is given to the customer in case of damage.

Cake Care Instructions:

Please keep the cake refrigerated in order to stay stable and fresh. For cakes 30 servings or less, remove from the fridge ~1hr before serving. For cakes 30-50 servings, remove from fridge ~1.5hrs before serving. For cakes 50 servings or more, remove from fridge ~3hrs before serving. Never leave a cake unrefrigerated for long periods of time. Please do not set the cake next to any sources of heat like a stove or in direct sunlight. Never leave the cake outdoors in warm conditions. We are not responsible for any damage to the cake after pick up, delivery or set up. You are responsible for providing a sturdy and secure table and environment for the cake.

Cake Changes and Cancellation:

Changes to cake flavors, design, party date, and sizing can be accepted until 10 days before the event but can lead to change in price. The deposit is non refundable. If your event is postponed, please contact us to discuss rescheduling options.

Design:

We do not copy other cake artists' cakes. Cakes can only be reproduced as our interpretation and will not be an exact reproduction of any photos that are sent. Colors are matched to the best of our ability and may not be exact. We reserve the right to make any changes to your cake to create the best possible outcome, including but not limited to color, placement and position, size of details, and types of font used on the cake. Our works speak for themselves, and we assure you that you will receive a beautiful and fitting cake. All non-negotiable details should be specified in "Relevant details" section in order form.

Doweling and Decoration:

​Important: Do not attempt smashing the cake with hands or face. Some cakes will contain supporting dowels hidden inside that can hurt and cause permanent damage to hands, eyes, and face. Some cakes can contain decorations that may be dangerous to a person if mishandled. Please be aware of this and remove any decorations that you consider a hazard to kids or adults before serving. Decorations are made for beautifying the cake, not providing flavor. Although some are made from edible materials, please take caution if trying to eat them. Some figurines, spheres, and flowers are made from food safe but NON-EDIBLE materials. Unless discussed in advance that they are edible, consider them not suitable for consumption (decoration only).

Ingredients:

Depending on the cake flavors you are choosing, our products may contain eggs, peanuts, milk, wheat (gluten), nuts, soy, and other allergens. You agree to notify your guests that will consume the cake about allergens. We are not responsible for any allergic reactions after consuming the cake or caused by being in contact with the cake. We transparently advise that we make our gluten free products in the same kitchen as our wheat flour cakes.

Late Pickup:

We are a home based bakery and do not have a storefront. Address is HORIZON LANE SAN JOSE.
30 min pickup window is given and agreed to. Please be mindful of it. Extra $10 is charged every 15 minutes late past agreed pickup time.